Extended
Services
Technical
Support Services
Implementation Support Services
Engineering Support Services
Sales Support Services
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Technical Support Services
There is an overwhelming cost
advantage to utilizing global resources through a Panache Extended Services Center.
Process efficiencies and the use of advanced technology can significantly reduce
the cost of technical support while maintaining or improving customer satisfaction
levels. While the cost advantages and the process and technology improvements
are meaningful, the most strategic opportunity is to implement and apply effective
knowledge management. For example, effective knowledge management will enable
you to implement call deflection programs, transferring the majority of your calls
to the web and greatly reducing your cost while improving customer satisfaction.
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Implementation Support Services
Panache can provide global
support to your professional services organization. While delivering high quality
implementation support to your clients, we work seamlessly as members of your
team under your client agreement as well as develop repeatable components of the
services solutions. This extended PSO model will allow you to manage your bench
as a variable cost, actively manage pricing pressure by leveraging global resources,
repeatable components and apply superior technology skills to specific clients
or challenges. Because the implementation cost of most enterprise software is
2-3 times the license cost, utilizing global outsourced services can dramatically
reduce your clients overall acquisition cost and total cost of ownership (TCO).
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Engineering Support Services
While unique product designs
are critical to establishing product differentiation and competitive advantage,
the product development process itself needs to be well managed and completed
quickly and cost effectively. It can be very effectively outsourced, and the impact
on a company's time to market and bottom line can be tremendous. We will leverage
best practices, apply robust methodologies and demand the highest quality standards,
and we will improve customer satisfaction while simultaneously reducing development
and maintenance costs.
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Sales Support Services
Panache has created pre-sales support
services and an accelerated lead generation model based on market segmentation,
targeted messaging, and the importance of numbers in lead generation. By quickly
putting together effective messaging, segmentation and targeting, we can focus
the calling effort very effectively. Then, by using a blended shore team to call
into the targeted client base, we can cost effectively generate qualified leads
for your direct sales force to follow up and close.
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